* my FRD version - 0.9u4
* my plugin version - 2.5.0
* problematic behavior - i get a "Cannot download from service" error
* link - [www.youtube.com]
* app.log attached

I can download the sample link just fine. From the log, it seems that you have connection problem. Did you use proxy to download the link?

tong2shot Wrote:
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> I can download the sample link just fine. From the
> log, it seems that you have connection problem.
> Did you use proxy to download the link?


No proxy was used, i'm on direct connection.
I can see the video from the site, but cannot download it.
Auto-retried multiple times but got no result.
It seems that random videos give me these errors but i cannot understand why

Can you provide more sample links? I suspect they are music video clips.

Your suspicion is right on spot

I am currently away and on work so i cannot really provide links from my phone that keeps opening them with the proprietary youtube app

Okay, please try plugin v2.5.1. The updated plugin will produce more useful log.

attaching new log file

the urls that i tried and did not download are the following:
basement jaxx - never say ever [youtu.be]
snowpiercer review [www.youtube.com]

other links appear to function normally:
[www.youtube.com]
[www.youtube.com]
[www.youtube.com]

there should be a series of errors from mega.co.nz because i tried downloading a file from there, but the host is unreachable at the moment (cannot reach it even with the browser) and it is not the subject of this message.

Are you sure you are using the latest youtube plugin (v2.5.1)? Because your log doesn't contain any information about youtube.

I still can download your sample links just fine.

Make sure you are using plugin v2.5.1, and please attach app.log in debug mode.

How to manually update the plugins : Help -> Check for new plugins.
How to enable debug mode : see point 5 of Troubleshooting section of this page.

tong2shot Wrote:
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> Are you sure you are using the latest youtube
> plugin (v2.5.1)? Because your log doesn't contain
> any information about youtube.
>
> I still can download your sample links just fine.

frd says it's 2.5.1 and i get "no new plugin" on update prompt